Baystate tent and party are looking for office help during our busy rental season. Training will be provided. Must be reliable with a strong work ethic. We are a small business that depends on our employees to be on time and at work when scheduled.
- Answers inbound customer calls, calls must be handled in a timely and professional manner.
- Manage large amounts of incoming calls
- Demonstrates full understanding products to communicate them clearly to customers at every sales opportunity.
- Provides quality customer service over the phone, including information regarding products, and services
- Recommend products and help customers with their needs
- Assist with placement of orders
- Take payment information and other pertinent information such as addresses and phone numbers
- Schedule customer deliveries
- Respond to customer complaints in a professional manner; attempts to resolve
- Strong phone contact handling skills and active listening
- Excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
- Product Knowledge
- Positive Attitude
- Attention to Detail
- People Oriented
- Organizational Skills
- Ability to Work Under Pressure
- Computer Skills / Quickbooks a PLUS