Job Opening: Front Office

Baystate tent and party are looking for office help during our busy rental season. Training will be provided. Must be reliable with a strong work ethic. We are a small business that depends on our employees to be on time and at work when scheduled.

Job functions:

  • Answers inbound customer calls, calls must be handled in a timely and professional manner.
  • Manage large amounts of incoming calls
  • Demonstrates full understanding products to communicate them clearly to customers at every sales opportunity.
  • Provides quality customer service over the phone, including information regarding products, and services
  • Recommend products and help customers with their needs
  • Assist with placement of orders
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Schedule customer deliveries
  • Respond to customer complaints in a professional manner; attempts to resolve

Requirements:

  1. Strong phone contact handling skills and active listening
  2. Excellent communication skills
  3. Ability to multi-task, prioritize and manage time effectively
  4. Product Knowledge
  5. Patience
  6. Positive Attitude
  7. Attention to Detail
  8. People Oriented
  9. Organizational Skills
  10. Adaptability
  11. Ability to Work Under Pressure
  12. Computer Skills / Quickbooks a PLUS