Do you have a question for us? Please consult our FAQ below and see if your question is answered. If your question isn’t addressed below, then feel free to contact us.
Is there a delivery fee?
Yes, Baystate's Standard Delivery fee is $58.00 round trip within our service area. Standard Deliveries are made Mon-Fri between 8AM-5PM, pricing includes weekend rentals as we typically deliver Thu/Fri and pick up Mon/Tue. We can accommodate any delivery time and will consider deliveries made outside of our service area however pricing will vary. Please call for a quote on any non-standard delivery.
When are standard weekend rentals delivered and picked up?
Baystate will typically deliver Thu/Fri for your weekend rental depending on when we are in your area. Pick ups take place the following Mon/Tue. We cannot take requests for delivery times therefore customers do not need to be home at time of delivery. Please call for availability on any non-standard delivery.
Does someone need to be home when you deliver?
Baystate strongly suggest that you have an adult over the age of 18 on the property to receive your delivery however if you can not have an adult home at that time you will need to mark out the area where you would like your rental placed. You will also need to sign a waiver form sent to you via email.
Can I pick up rental items?
Many of our rental items can be picked up while others require delivery. You will find this information on the web page of the product you are inquiring about under "available options".
When can I pick up my rental?
If you are renting an item for the weekend you may come on the Friday before your event between 8am and 4:30pm to pick up your items. If you are renting an item for a weekday you may make arraignments with the office to pick up between 8-5 Mon-Fri.
When does my rental need to be returned if I have picked it up?
If you have rented an item for the weekend you may return your rental items to us on the Monday after your event between 8am-4:30pm. All others are to be returned on the following business day after you are done with your rental.
When is the office open?
Our office is open 8am until 5pm every Monday through Friday.
What if I have a problem with the equipment I have rented and it is after normal business hours?
If you have a problem you can call the emergency contact number 978-851-3313. This is for assistance with equipment that you have in your possession. The on call person will not be able to assist you in checking availability or placing an order you will need to call the office during normal business hours.
Is there a deposit required?
All rental reservations require a 50% deposit on a credit card to book and hold equipment for you. Your 50% deposit is refundable up to 7 days prior to your event. If you cancel after the 7 day period you may change your event date pending availability of the order on that new date or you will forfeit your deposit. On large rentals such as big tents (any tent over 20'x40') and Chiavari chair orders we require a 10 day notice of cancelation to return a full refund. Any orders that are canceled after the 10 day notice will forfeit the deposit.
What is the right size tent for my event?
There are a few factors that go into getting the right size tent such as all of the various things you want to accommodate such as tables, a DJ, bar, dance floor etc. To make sure you have the appropriate size tent for your event it is best to call so we may help you determine your space requirements.
When/how do I place my order?
You should place your order as soon as possible to insure that it is available however; we can accommodate most last minute orders. To place an order you must call our office and speak with an event specialist.
When is final payment due?
The total balance of your order must be paid before or upon our arrival with your delivery. You may prepay with a credit card or we will accept cash upon delivery, Baystate does not accept personal checks as a form of payment.
Do you still deliver if it rains?
All scheduled deliveries are made rain or shine; most times rain is not a cause for delay.
What is your cancelation policy?
Your 50% deposit is refundable up to 7 days prior to your event. If you cancel after the 7 day period you may change your event date pending availability of the order on that new date or you will forfeit your deposit. On large rentals such as big tents and Chiavari chair orders we require a 10 day notice of cancelation to return a full refund. Any orders that are canceled after the 10 day notice will forfeit the deposit.
Is there a difference between pole and frame tents?
Yes! Pole tents also known as canopies need an extra five additional feet around the perimeter of them to allow for proper staking, these tents also have center poles and tension ropes to anchor them to the ground. Frame tents can be used on grass or cement, they don't have center poles or tension ropes and can be weighed down with alternate stakes.
What is alternate staking?
We use large cement blocks called alternate stakes. These blocks are used to weigh the tent down and take the place of metal stakes. These are used when you are erecting a tent on a hard surface where you can not penetrate the ground.
Why would I need sandbags?
We use sandbags to weigh down moonwalk's when we cannot stake into the ground – such as on cement.
What if I have a sprinkler system or a septic tank?
Baystate requires you mark out your yard if you have any underground utilities. We will not be held responsible for damages pertaining to underground systems, wires etc. if your yard is not properly marked.